What to do when my HP printer is stuck in the queue?
Is your HP printer refusing to print the document that you’ve sent from your computer? Your print job failed, and now your printer is stuck in the queue. You tried to delete or cancel the print job but to no avail.
When you’re in this particular predicament, don’t panic because numerous other users have experienced the same problem. And the good news is, it’s relatively easy to deal with, as you will know below.
How do I clear my HP printer queue?
If you have an HP printer stuck in the queue, canceling or deleting the stuck print job won’t do anything. Instead, follow these steps to deal with the problem and continue where you left off with your printer.
#1: Run HP Print and Scan Doctor
When launched, the HP Print and Scan Doctor automatically diagnoses and fixes printer hardware and connectivity errors. You can download this free tool here.
Complete all the on-screen instructions given by HP Print and Scan to locate and resolve all printer problems that may have resulted in an HP printer stuck in the queue. Once you’re done using the tool, conduct a test print. If you still can’t clear the print queue, proceed with the next step.
#2: Delete print jobs and Reset
Restart the printing system once you encounter an HP printer stuck in the queue and cancel or delete the print job afterward. Here are the steps:
- Press the power button to turn off the HP printer and then pull out its power cord from the outlet.
- Click on the Windows search tool (the magnifying glass icon next to the Start Menu button) and then search for and launch Services.
- Find and right-click on Print Spooler and then click on Stop.
- Exit Services after Stop is completed
- Use the Windows search tool again to find and open C: Windows\System32\Spool\PRINTERS
- Delete every file under the PRINTERS folder
- Turn off your computer
- Plug the power cord back to the power outlet and then press the power button to turn on the printer
- Turn on the computer and then conduct a test print
If it can’t clear the print queue and the print job is still stuck, proceed to the next step.
#3: Install the latest Printer Driver
- Go to HP Customer Support – Software and Driver Downloads and enter your printer model.
- Follow the on-screen instructions to install the latest printer driver or software.
- Restart your computer and then conduct a test print
If your HP printer is still stuck in the queue, proceed to the next step.
#4: Troubleshoot Printer Connectivity
Finally, it would be best if you tried troubleshooting your printer’s connectivity to resolve the problem. Your HP printer can get stuck in the queue when it can’t communicate with the computer or mobile device.
Make sure that your printer and computer or device are properly connected to ensure smooth connectivity. Check out our blog to learn more about how to set up a wireless printer on Windows and Mac if you need help on the matter.
Why do print jobs get stuck in the queue?
Print jobs get stuck in the queue typically because of communication problems between the printer and the computer or device. Follow any of the troubleshooting steps above if your HP printer is stuck in the queue.
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